Abu Dhabi International Airport (AUH) is testing a new and improved Smart Travel system aimed at reducing queues and simplifying passenger service.
The new system, developed in partnership with ConvergentAI, is powered by artificial intelligence to optimize airport processes, from check-in to arrival and departure times.
According to Sharif Al-Hashmi, CEO of Abu Dhabi Airports, “Smart Travel at Abu Dhabi International Airport is an important step towards continuous improvement and innovation as we shape the future of the airport.”
In turn, CIO John Barton noted that minimizing queues at airports is key to protecting the health and well-being of passengers, especially during a pandemic.
Using artificial intelligence to monitor aircraft in real time, special programs are being developed to help ground teams perform specific actions, such as unloading baggage or refueling the aircraft at the optimal time.
Abu Dhabi International Airport is also exploring the possibility of integrating artificial intelligence into its security and protection systems, which will automatically track images from cameras on the passenger platform (apron) of the airport, in the maneuvering and parking area of aircraft.